General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions govern all contractual relationships between thesis-drucken-online.de and consumers as defined by § 13 BGB who place orders via the online shop. Deviating or conflicting terms and conditions of the customer are not recognized unless the provider has expressly and in writing agreed to their validity.

The provider within the meaning of these terms and conditions is:

COPYCOM – PRINT & DIGITALCENTER
Owner: Amir Nassiri
Kurt-Blaum-Platz 1
63450 Hanau, Germany

2. Subject of Service

The provider produces print and binding orders according to the print templates provided by the customer. The offer is particularly aimed at the production and shipping of academic works (e.g. bachelor's, master's, diploma theses, dissertations) as well as similar print products. Production is carried out exclusively on the basis of print-ready files submitted by the customer.

3. Conclusion of Contract

1. The products and prices displayed in the online shop do not constitute a binding offer, but rather a non-binding invitation to place an order.
2. By submitting the order by clicking the "Order with obligation to pay" button, the customer makes a legally binding offer to conclude a purchase contract.
3. The contract is only concluded when the provider expressly confirms the order by email.
4. The provider reserves the right to reject orders without giving reasons, especially if the content of the print files violates applicable law or infringes the rights of third parties.

4. Customer Obligations and File Requirements

1. The customer is obliged to provide only print-ready files in the formats and technical specifications accepted by the provider (e.g. PDF with embedded fonts, CMYK color mode, suitable resolution).
2. The provider does not check the submitted print data for content or technical errors; responsibility for correctness and completeness lies solely with the customer.
3. The customer assures that they possess all necessary rights to the submitted content and that its use does not infringe the rights of third parties.
4. Content that violates legal prohibitions, in particular content that is inciting, discriminatory, pornographic, or glorifies violence, is not permitted.
5. In the event of violations of these obligations, the customer is fully liable and indemnifies the provider against all claims by third parties.

5. Prices, Discounts, and Shipping Costs

1. All stated prices are final prices in euros, including statutory VAT. The price displayed in the online shop at the time of the binding order is decisive.
2. The following quantity discounts apply to multiple orders based on the total value of goods:
   • 1 copy: no discount
   • 2 copies: 5%
   • 3 copies: 10%
   • 4 copies: 15%
   • 5 or more copies: 20%
   The discount is calculated automatically and takes into account the total number of copies in the shopping cart, regardless of the type of binding.
3. The provider reserves the right to offer time-limited special promotions with percentage discounts. The conditions of such promotions are specified in the online shop. Combination with quantity discounts may be excluded.
4. Shipping is carried out exclusively within Germany via DHL and includes the following options:
   • Standard shipping (free of charge): Shipping usually on the same working day if print-ready data is received by 8:00 a.m. Delivery within 1–2 working days after dispatch, including Saturdays. Stated delivery times are non-binding.
   • Express shipping (subject to charge): Guaranteed delivery on the next working day if print-ready data is received by 8:00 a.m. No delivery on Saturdays. The costs are displayed before the order is completed.
5. In the event of incorrect price calculations or system errors, the provider is entitled to cancel orders.

6. Delivery

1. Delivery is made to the address provided by the customer.
2. Delivery times are based on the information in the online shop. Receipt of full payment and error-free print data is decisive.
3. Delivery delays due to force majeure, unforeseeable operational disruptions, or delays by the shipping service provider do not entitle the customer to claim damages.

7. Exclusion of the Right of Withdrawal

There is no right of withdrawal for contracts for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs (§ 312g para. 2 no. 1 BGB).

8. Liability for Defects

1. The statutory warranty applies.
2. Obvious defects must be reported in writing within seven days of receipt of the goods.
3. In the case of justified defects, the provider has the right to rectification or replacement delivery.
4. Minor, technically caused color or brightness deviations do not constitute a defect.

9. Liability

1. The provider is liable without limitation for damages resulting from injury to life, body, or health, as well as for damages based on intentional or grossly negligent conduct.
2. In the case of simple negligence, the provider is only liable for the breach of essential contractual obligations (cardinal obligations) and only for the typical, foreseeable damage.
3. Liability under the Product Liability Act remains unaffected.

10. Copyright

All content submitted by the customer remains the property of the customer. The provider only receives a simple, order-related right of use for the production and delivery of the ordered printed materials.

11. Data Protection

The collection, processing, and use of personal data is carried out exclusively within the framework of the applicable data protection laws. Details can be found in the privacy policy of the provider.

12. Applicable Law and Jurisdiction

German law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies insofar as it does not deprive them of the protection of mandatory provisions of the law of the state in which the consumer has their habitual residence.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is the provider's registered office in Hanau.

13. Severability Clause

Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.